> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sapt.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How Sapt answers every lead

> How a missed call, website request or message moves through Sapt, from the first text back to a booking on your calendar and an alert on your phone.

Every customer who reaches out gets an answer, even when you are under a car. Here is what happens, start to finish.

## From first contact to a booked job

<Steps>
  <Step title="A customer reaches out">
    They call and nobody picks up, fill in a form on your website, or send a text, an email or a message on Facebook, Instagram or WhatsApp.
  </Step>

  <Step title="Sapt answers in seconds">
    A missed caller gets a text back from your shop's number. A website request with texting consent gets a text asking what day and time work. Messages land in your Inbox.
  </Step>

  <Step title="The AI or you reply">
    The AI front desk answers from what you taught it: your hours, your services and your prices. It can write drafts for you to send, or answer on its own. You see every conversation in one Inbox, on the web and on your phone.
  </Step>

  <Step title="The job gets booked">
    The AI offers open times from your booking hours and books the one the customer picks. Website requests wait for your OK. The booking lands on your calendar, in Google Calendar or in ShopMonkey.
  </Step>

  <Step title="You hear about it">
    Sapt texts you about new bookings, voicemails, website requests and anyone who needs a person. When the AI is not sure, it asks you first.
  </Step>
</Steps>

## Set it up in this order

<CardGroup cols={2}>
  <Card title="Text back missed calls" icon="phone" href="/docs/mintlify/leads/missed-call-text-back">
    Get a number, forward your calls and test the text back.
  </Card>

  <Card title="Get lead alerts" icon="bell" href="/docs/mintlify/leads/alerts">
    Texts and notifications when a customer needs you.
  </Card>

  <Card title="Set up the AI front desk" icon="robot" href="/docs/mintlify/leads/ai-front-desk">
    Teach it your shop and choose what it does on its own.
  </Card>

  <Card title="Set your booking hours" icon="calendar" href="/docs/mintlify/leads/booking">
    The hours the AI books into, and where bookings land.
  </Card>

  <Card title="Use the Inbox" icon="inbox" href="/docs/mintlify/leads/inbox">
    Every call, text, email and message in one place.
  </Card>

  <Card title="Best practices" icon="lightbulb" href="/docs/mintlify/leads/best-practices">
    Habits and example texts that book more jobs.
  </Card>
</CardGroup>


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