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Sapt tells you when a customer needs you. Alerts come two ways: texts to your cell, and notifications on a device where you turned them on.

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Get texts on your cell

Texts need no app on your phone, so turn these on first.
1

Open Notifications

In the web app, click the circle with your initials in the top bar and choose Account. Then click Notifications.
2

Add your cell

Under Get lead alerts on your phone, type your mobile number and click Send code.
3

Enter the code

Sapt texts you a code. Type it after SAPT- and click Verify. The code expires in 15 minutes.Sapt shows that your number is activated and that you’ll get lead alerts there.
Account, Notifications, after the code: This device with Turn on notifications, and Phone with a number that is activated for lead alerts
Alert texts come from Sapt’s number, not your shop’s number. Save it in your contacts. To stop the texts, reply STOP to that number. To start them again, reply START. While you get no texts, Sapt emails most alerts to you instead.

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Get notifications

In the web app at app.sapt.ai, open Account > Notifications. Under This device, click Turn on notifications and allow them when your browser asks. Click Send a test to check.On an iPhone, tap Share, then Add to Home Screen first. Open Sapt from there to turn on notifications.

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Choose what alerts you

On your phone, tap Shop > Notifications. Under What alerts you, turn each one on or off:
  • Customers who need you: a customer waiting on a person, and questions from Sapt.
  • New bookings: who booked, when, and what for.
  • Voicemails: who called and what they said.
  • Unhappy customers: a rating of 3 stars or fewer, so you can call them today.
Turn on Quiet outside working hours to keep alerts silent outside the days and times you pick. They still arrive, without a sound or a banner. Once you change something, Save changes shows up. Tap it.
The Notifications screen on a phone, with What alerts you and Quiet outside working hours
These switches and quiet hours change notifications only. Texts to your cell arrive at any hour.

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Which alerts Sapt sends

A missed call with no voicemail sends you no alert. The caller gets the text back, and the call shows in your Inbox. Every Monday at 7 AM, Sapt also emails you a report on your week.

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Answer an alert by text

  • The AI asked you a question. Reply with your answer. The AI uses it with the customer, and Sapt texts back that your answer is saved.
  • The alert ends with “Reply to this text to answer them”. Your reply goes to the customer, and Sapt texts back Sent to and their name. If Sapt says Couldn’t send that. Reply in the Sapt app., answer from your Inbox.

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If alerts do not come

  • No texts. Check that your number shows as activated under Account > Notifications. If you replied STOP, reply START.
  • No notifications on the web. Your browser may be blocking them. Allow notifications for Sapt in the browser’s site settings, then reload.
  • No notifications on your phone. Check Shop > Notifications, and that notifications for Sapt are allowed in your phone’s settings.

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