From first contact to a booked job
1
A customer reaches out
They call and nobody picks up, fill in a form on your website, or send a text, an email or a message on Facebook, Instagram or WhatsApp.
2
Sapt answers in seconds
A missed caller gets a text back from your shop’s number. A website request with texting consent gets a text asking what day and time work. Messages land in your Inbox.
3
The AI or you reply
The AI front desk answers from what you taught it: your hours, your services and your prices. It can write drafts for you to send, or answer on its own. You see every conversation in one Inbox, on the web and on your phone.
4
The job gets booked
The AI offers open times from your booking hours and books the one the customer picks. Website requests wait for your OK. The booking lands on your calendar, in Google Calendar or in ShopMonkey.
5
You hear about it
Sapt texts you about new bookings, voicemails, website requests and anyone who needs a person. When the AI is not sure, it asks you first.
Set it up in this order
Text back missed calls
Get a number, forward your calls and test the text back.
Get lead alerts
Texts and notifications when a customer needs you.
Set up the AI front desk
Teach it your shop and choose what it does on its own.
Set your booking hours
The hours the AI books into, and where bookings land.
Use the Inbox
Every call, text, email and message in one place.
Best practices
Habits and example texts that book more jobs.