Skip to main content
Your shop may already be listed in ChatGPT, whether anyone has claimed it or not. Claiming it takes about 10 minutes, plus a few days for OpenAI to approve it. Once it is claimed and verified, you can:
  • Fix what ChatGPT shows: your website, description, category, logo and a cover photo.
  • Get a blue check on your shop in ChatGPT.
  • See how often ChatGPT showed your shop and how many people clicked through to your website, over the last 28 days.
Rather not do it yourself? Text us or reply to our email, and Sapt will claim it for you. If OpenAI asks for the owner’s ID, we send you a link that takes about 3 minutes on your phone.

Claim it

You need a ChatGPT account (free is fine), your phone, and your driver’s license for the last part.
1

Open Business Hub

Go to chatgpt.com/business-hub and sign in to ChatGPT. No account? Make a free one with your shop email.
2

Find your shop

Type your shop’s name in the search box. Pick the result with your shop’s address.
Business Hub search showing a business name and address under the search box

Pick the result with your address. Create only adds a new business, which local shops cannot do yet.

Not in the list? Local shops can only claim a listing ChatGPT already has. Text us and we will check again for you.
3

Tap Get started

ChatGPT shows what claiming gives you. Tap Get started.
The Claim in ChatGPT window with a blue check and a Get started button
4

Confirm your account

Check the email shown is the account you want to manage your shop with, then tap Continue. Tapping it accepts OpenAI’s Businesses in ChatGPT Terms.
Claim in ChatGPT, showing the signed-in email and a Continue button
5

Choose how to prove it is your shop

Pick one and tap Continue.
  • Business phone: ChatGPT sends a code by text or phone call to the number on your listing. Tap Get code and type it in. If that number is your Sapt number, the text shows up in your Sapt inbox, and a phone call rings your shop like any customer call.
  • Website domain: proves you control your website. Sapt runs your website, so text us and we will set this up for you.
Choose how to verify your claim: Business phone or Website domain
6

Wait for OpenAI's email

OpenAI reviews your claim and emails you. This can take a few days. Do not cancel or start over while it is under review.
7

Verify with Persona for the blue check

Open Business Hub again, tap your shop, then Verify with Persona and Continue to Persona. Follow the steps: a photo of your driver’s license, and your business name, address and tax ID exactly as they are on your paperwork. When OpenAI approves it, the blue check shows on your shop and you can edit your details and see your numbers.
8

Add Sapt so we can keep it up to date

In Business Hub, open your shop and add Sapt as a teammate or agency with [email protected]. We keep your website, description and photos right, and send you your ChatGPT numbers with your monthly results.

Good to know

  • Claiming does not move your shop higher in ChatGPT’s answers, and ads do not change them. It makes sure what ChatGPT shows about you is right.
  • OpenAI reviews every change you make, so an update can take time to show.
  • A blank number in your insights can mean too little activity to report yet, not zero.
  • See Contact support instead of a claim button? Someone already claimed your listing or it is locked. Tap it and OpenAI will help, or text us.
  • OpenAI’s own guide: Setting up your business on ChatGPT.