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Connect Gmail and the emails Sapt sends come from your own address, with replies landing back in Sapt.

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What you get

  • Email from the Inbox: write to a customer from their conversation, sent from your Gmail.
  • Replies in Sapt: new mail in the mailbox shows up in your Inbox, on the sender’s conversation.
  • Emails from workflows: the Send an outreach email step sends from a mailbox you pick.
  • AI agents: an agent can answer email on this mailbox when you pick it under Answers on.
  • Settings on the Gmail page: your name and signature, sending hours and daily limits, reply labels and a do-not-email list.

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Before you start

  • A Gmail or Google Workspace mailbox.
  • If your company uses Google Workspace, your admin may need to allow Sapt. See Google’s guide to controlling app access.
  • A Sapt role that can manage integrations. Without it, the Gmail page has no Connect Gmail button.

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Connect Gmail

1

Open the Gmail page

Click Project Settings, then Connected apps. Under Google, click Connect on Gmail.
2

Click Connect Gmail

Under Connect a Gmail sender, click Connect Gmail. A Google window opens.
The Gmail page in Sapt with no mailbox yet: Connected mailboxes shows Connect a Gmail sender and the Connect Gmail button
3

Choose the mailbox and allow access

Pick the account you send from, then allow what Google asks:
  • Send email on your behalf, so Sapt can send the emails you and your workflows write.
  • View your email messages and settings, so replies show up in Sapt.
  • Your email address, so Sapt knows which mailbox is connected.
The mailbox now shows under Connected mailboxes.
4

Add your name and signature

Click the arrow next to the mailbox (Name and signature). Fill in Display name, like Maya at Ridgeline Auto, and Signature, then click Save. Click the send icon (Send test email) to check how it looks.
Another mailbox? Click Add mailbox.

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The Gmail page’s settings

These apply to outreach emails, like the ones a workflow sends.
  • Outreach sending schedule: set Start sending at, Stop sending at, Sending days and Timezone. Daily limit per mailbox starts at 30, with a top of 40. Minimum seconds between emails starts at 60. Click Save schedule.
  • AI reply classifier: turn on Label new replies automatically and Sapt labels replies as interested, not interested, bounced or out of office.
  • Sequence templates: email sequences your team saved to reuse.
  • Do-not-email list: type an address, like [email protected], and click Add. People on the list get no outreach from Sapt.
Sending cold outreach? The Gmail page’s advice: use a separate domain, not the one your team uses for customer email, and start slowly.

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What Sapt does and does not do

  • It sends only what you, your workflows or your AI agents write.
  • It reads new mail that arrives in this mailbox and brings it into Sapt. Connect the mailbox you use for customers, not your personal one.
  • Outreach emails go out only inside your sending schedule and daily limit.

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Disconnect

On the Gmail page, click the unplug icon (Disconnect mailbox) next to the mailbox and confirm. Sapt stops sending from it and stops bringing in its mail.

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Keep going

Inbox

Answer emails, texts and messages in one place.

Workflows

Send emails automatically.